params= new JRegistry(); $this->params->loadString($plugin->params, 'JSON'); $this->_cacheEnabled = $this->params->get('cache_enabled'); if ($this->_cacheEnabled === null) $this->_cacheEnabled == 1; $this->_autoflush = $this->params->get('autoFlush'); if ($this->_autoflush === null) $this->_autoflush = 1; $this->_autoflush3rdParty = $this->params->get('autoFlush-ThirdParty'); if ($this->_autoflush3rdParty === null) $this->_autoflush3rdParty = 1; $this->_autoflushClientSide = $this->params->get('autoFlush-ClientSide'); if ($this->_autoflushClientSide === null) $this->_autoflushClientSide = 0; } /** * Heartbeat cache checking function. Will also monitor $_GET for the jSGCache parameter * (pressing the purge cache button in admin) * * * @access public * @return null */ public function onAfterInitialise() { if (!$this->_cacheEnabled || $this->_isBlacklisted($this->_applicationPath)) { JResponse::setHeader('X-Cache-Enabled','False',true); return; } if ($this->_cacheEnabled) { JResponse::allowCache(true); JResponse::setHeader('X-Cache-Enabled','True',true); } //Init the application url $this->_applicationPath = str_replace(array('administrator/index.php','index.php'),'',str_replace($_SERVER['DOCUMENT_ROOT'],'',$_SERVER['SCRIPT_FILENAME'])); //Check for any admin action and proceed to flushMonitor and 3rd party plugins if ( isset($_POST['task']) || isset($_GET['task']) || isset($_GET['cart_virtuemart_product_id'])) { $this->_flushMonitor(); if ($this->_autoflush3rdParty) $this->_monitorThirdPartyPlugins(); } //Check if we have a logged in user and enable cache bypass cookie 'task' => string 'user.login' $user = JFactory::getUser(); if (!$user->guest || (isset($_POST['task']) && preg_match('/login/i', $_POST['task']))) { $_POST[JSession::getFormToken()] = 1; //Force the correct token, since the login box on the page is cached with the 1st visitors' token //Enable the cache bypass for logged users by setting a cache bypass cookie setcookie('jSGCacheBypass',1,time() + 6000,'/'); } if ($user->guest || (isset($_POST['task']) && $_POST['task'] == 'user.logout')) { //Remove the bypass cookie if not a logged user if (isset($_COOKIE['jSGCacheBypass'])) setcookie('jSGCacheBypass',0, time() - 3600,'/'); } // Handle purge button press when get has jSGCache=purge, but only in admin with a logged user if(isset($_GET['jSGCache']) && $_GET['jSGCache'] == 'purge' && JFactory::getApplication()->isAdmin() && !$user->guest ) $this->_purgeCache(true); } /** * Admin panel icon display * * @access public * @param string $context * @return array */ public function onGetIcons( $context ) { return array(array( 'link'=>'?jSGCache=purge', 'image'=>'refresh', 'text'=>JText::_('Purge jSGCache'), 'id'=>'jSGCache' )); } /** * Calls the cache server to purge the cache * * @access public * @param string|bool $message Message to be displayed if purge is successful. If this param is false no output would be done * @return null */ private function _purgeCache( $message = true ) { $purgeRequest = $this->_applicationPath . '(.*)'; // Construct the PURGE request $hostname = str_replace( 'www.', '', $_SERVER['HTTP_HOST'] ); $purge_method = "PURGE"; $cacheServerSocket = fsockopen($hostname, 80, $errno, $errstr, 2); if(!$cacheServerSocket) { JError::raise(E_ERROR,500,JText::_('Connection to cache server failed!')); JError::raise(E_ERROR,500,JText::_($errstr ($errno))); return; } $request = "$purge_method {$purgeRequest} HTTP/1.0\r\nHost: {$_SERVER['SERVER_NAME']}\r\nConnection: Close\r\n\r\n"; if (preg_match('/^www\./',$_SERVER['SERVER_NAME'])) { $domain_no_www = preg_replace('/^www\./', '', $_SERVER['SERVER_NAME']); $request2 = "$purge_method {$purgeRequest} HTTP/1.0\r\nHost: {$domain_no_www}\r\nConnection: Close\r\n\r\n"; } else $request2 = "$purge_method {$purgeRequest} HTTP/1.0\r\nHost: www.{$_SERVER['SERVER_NAME']}\r\nConnection: Close\r\n\r\n"; fwrite($cacheServerSocket, $request); $response = fgets($cacheServerSocket); fclose($cacheServerSocket); $cacheServerSocket = fsockopen($hostname, 80, $errno, $errstr, 2); fwrite($cacheServerSocket, $request2); fclose($cacheServerSocket); if($message !== false) { if(preg_match('/200/',$response)) { if ($message === true) JFactory::getApplication()->enqueueMessage(JText::_('SG Cache Successfully Purged!')); else JFactory::getApplication()->enqueueMessage(JText::_( $message )); } else { JError::raise(E_NOTICE,501, JText::_('SG Cache: Purge was not successful!')); JError::raise(E_NOTICE,501, jText::_('Error: ' . $response)); } } } /** * Check if url is in caching blacklist * * @param string $applicationPath * * @return bool */ private function _isBlacklisted($applicationPath) { $blacklistArray = explode("\n",$this->params->get('blacklist')); $blacklistRegexArray = array(); $indexIsBlacklisted = false; foreach($blacklistArray as $key=>$row) { $row = trim($row); if ($row != '/' && $quoted = preg_quote($row,'/')) $blacklistRegexArray[$key] = $quoted; if ($row == '/') $indexIsBlacklisted = true; } if ($indexIsBlacklisted && $_SERVER['REQUEST_URI'] == $applicationPath) return true; if (empty($blacklistRegexArray)) return false; $blacklistRegex = '/('.implode('|',$blacklistRegexArray) . ')/i'; return preg_match($blacklistRegex, $_SERVER['REQUEST_URI']); } /** * 3rd party plugin monitor * * @access private * @return null */ private function _monitorThirdPartyPlugins() { // Kunena & K2 if ($this->params->get('autoFlush-ThirdParty') == 1 && isset($_POST['option']) && ($_POST['option']=='com_k2' || $_POST['option' ]== 'com_kunena')) { $this->_purgeCache(false); } // VirtueMart if ( (isset($_POST['option']) && $_POST['option'] == 'com_virtuemart') || ( isset($_GET['option']) && $_GET['option'] == 'com_virtuemart' ) || isset($_GET['cart_virtuemart_product_id']) ) { if($this->params->get('autoFlush-ThirdParty') == 1) $this->_purgeCache(false); } } /** * Action monitor * * @access private * @return null */ private function _flushMonitor() { $user = JFactory::getUser(); if ((!JFactory::getApplication()->isAdmin() && !$this->_autoflushClientSide) || $user->guest) return; $autoflush = $this->params->get('autoFlush'); if ($autoflush === null) $autoflush = 1; if (isset($_POST['task']) && $_POST['task'] && !in_array($_POST['task'],self::$_ignoreTasks) && $autoflush == 1) $this->_purgeCache(false); } } Community Support Forums - Sellacious

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Order Status Changed duplicate emails being sent to customers

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  Premium Support
Default Avatar
  Tim
  Saturday, 20 January 2018
  9 Replies
  2.6K Visits
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My customers are getting multiple order change emails sent to them. When I mark the order as "Shipped" system sends not 1, but multiple the same emails to my customers.
Oldest First  
690 F994e9da8fa86820b565001d1179d5c7
Abhishek Agrawal
6 years ago
·
#1670
Accepted Answer
@tim please update this convo as resolved if all your problems related to the topic are solved.

-Abhishek
Default Avatar
Tim
6 years ago
·
#1553
Still not resolved.

Can someone take a look at this ? The order change status sends out duplicate emails to customers. I make a single order status update, and the customer will receive 2 identical emails about the change.
Default Avatar
Tim
6 years ago
·
#1596
A month has past and no one looked into this problem ? Is there any support left for paid customers ?
690 F994e9da8fa86820b565001d1179d5c7
Abhishek Agrawal
6 years ago
·
#1598
Hello Tim,

Sorry, we somehow missed replying you but we definitely worked on this issue. When we tried it in our systems several times there was no duplicate emails still we have implemented 2-3 fallbacks in case system generating multiple emails for the same event.

I doubt it may be related with your email server as well. Can we have server access in our PM so that we can take a deep look? send us following:

1) Server access (cpanel)
2) Super admin access of joomla & sellacious of your website.

-Abhishek
Team sellacious
Default Avatar
Tim
6 years ago
·
#1601
PM was sent, thank you I appreciate it.


Hello Tim,

Sorry, we somehow missed replying you but we definitely worked on this issue. When we tried it in our systems several times there was no duplicate emails still we have implemented 2-3 fallbacks in case system generating multiple emails for the same event.

I doubt it may be related with your email server as well. Can we have server access in our PM so that we can take a deep look? send us following:

1) Server access (cpanel)
2) Super admin access of joomla & sellacious of your website.

-Abhishek
Team sellacious
690 F994e9da8fa86820b565001d1179d5c7
Abhishek Agrawal
6 years ago
·
#1603
Hello Tim,

I just verified the communication log of your website. You can also find it at https://www.mrezone.com/sellacious/index.php?option=com_sellacious&;view=mailqueue

analyzing it I found out that 2 emails are hitting one 2 different contexts on order payment that is

order_payment_failure.admin
order_payment_failure.self

and both landing to your email, that means from the account you are trying to order something is also admin account so two emails are being sent one to you as a buyer informing that your order payment failed and another to you as admin that an order payment failed on your website.

You can anytime configure which one to keep and which communication to shut down from your backend email template view.

Let us know if we can help you any further.

-Abhishek
Team sellacious
Default Avatar
Tim
6 years ago
·
#1604
Abhishek, it is not the failure. When I change the order status to Packaged, Shipped or Delivered, 2 identical emails are being send to the buyer.
690 F994e9da8fa86820b565001d1179d5c7
Abhishek Agrawal
6 years ago
·
#1605
Hey Tim, I am testing it with my dummy order. Just to understand have you upgraded this to latest sellacious yet or not? because it looks like its still v151

If not, don't upgrade your live site directly upgrade it staging first.


-Abhishek
Default Avatar
Tim
6 years ago
·
#1607
Abhishek, no I have not upgraded to the latest version yet. Last time I did the upgrade, it caused problems for me, so I am afraid to do it myself again.
690 F994e9da8fa86820b565001d1179d5c7
Abhishek Agrawal
6 years ago
·
#1670
Accepted Answer
@tim please update this convo as resolved if all your problems related to the topic are solved.

-Abhishek
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