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Hi, Can someone explain is the free license limited to a few days or something?

Mine has expired after a week.

Thanks
Replies (18)
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Joesi,

Free license doesn't expire. Can I know if you have activated the premium trial? And Please send us your site information so we can have a look.

Thank You
-Team Sellacious
Team Sellacious
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
As requested, please remove afterwards.

No haven't activated the premium trial.
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi Guys have you looked at this yet.

Only ask as the license seems to have corrected itself othrwise?
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Joesi,

We didn't get your site credentials, so we're unable to look at it. Please send me your site credentials through DM.

And we'll remove these credentials after identifying the issue ASAP.

Thank You
-Team Sellacious
Team Sellacious
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi,

That's why I asked. I did add them in the appropriate section.

However the license problem is ok now, which is why I also asked have you looked at it?
Anyway currently there is no license issue, a bug perhaps?
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
It's happening again.
Abhishek Agrawal Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Joesi,

We never received your site credentials thus we never looked into this, however, rest assured free license can never expire as its technically not possible, it may be possible that as premium trial is expired or you might not have completed OTP verification of your license it is showing you some error which is looking like expiry. If you provide your credentials I will look and fix this.

We do not save any site credentials because it is risky for the client and not a good idea to save cPanel credential in a flat/encrypted database.

We always encourage users to send us DM or email and once the issue is resolved to change the credential.

-Abhishek
Team sellacious
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi Can't remember ever activating a premium trial so this cannot be the problem.

OTP? What's that.

If you mean activation I followed that originally, but now it says licence number not valid.

Thanks

Whereis DM I have already included the detils in the forum provision twice.
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Any update on this?
Attachments (1)
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
When I try to renew it just says invalid licence

i.e.:
The License Key is invalid.
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Joesi,

When I try to renew it just says invalid license

i.e.:
The License Key is invalid.


Did you move your site from one domain to another domain? As this issue only occurred when a user tries to assign the license of one domain to another.

Please let us know.

Thank You
-Team Sellacious
Team Sellacious
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
It's possible as I have just renewed using the details and it's allocated another license.
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Joesi,

Are you still having this issue? If yes, let us know so we can help you further.

Thank You
-Team Sellacious
Team Sellacious
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Yes still having issues.

It's expired again this morning. The other day it alowed me to renew and said licenc ok?
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
attachement again to show
Attachments (1)
Joesi Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
I have to reregister but still use the same details and it accepts registration and activates
Attachments (1)
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Joesi,

Please send us your site link and details through DM so we can have a thorough look.

Thank You
-Team Sellacious
Team Sellacious
ssnobben Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi hope you fix these license issues though its not good pre sales info ;)
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