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  Friday, 08 October 2021
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Hi, My Sellers are also struggling to be able to send off post.
They aren't getting the full address.
I filled out and did a full purchase from a demo account (a real account for all intensive purposes) and filled out with details
Test
12 Baker Street
Manchester
M20 2UR

However the seller account only sees this:
Hi,
Are you able to see full address in frontend order page and other places or it is same everywhere ?

Thanks
1 week ago
·
#6315
Visible from the front end (In users orders), not visible from the backend (Sellacious)
We are running the latest version of Sellacious (You sent me the newest pre-release a couple of months back).

Not visible from Sellacious-->orders for sellers but is from the users side.

Cheers
Sam
1 week ago
·
#6316
You have my login details, please feel free to check out
Hi,

We have found the issue and added to our task list. it will be fixed and made available in next version.

Thanks
4 days ago
·
#6330
When is the next version going to be available please?
2 days ago
·
#6337
Is there a work around for finding these addresses please?
It kind of makes it very difficult to post to customers, as upon further investigation, it is not recording it anywhere!
Thankfully we were able to contact our first few customers and apologise, but it would be great to have a work around until you fix this issue.
Is there somewhere in the backend database I might be able to find it? Or is the sellacious platform completely forgetting/overwriting the fields?

Cheers
Sam
2 days ago
·
#6338
Upon further investigation into the backend, it is definitely overwriting the location values, I can't find it in ltd_sellacious_order_invoices in the backend database, so it's not a display issue.
Is it saved anywhere else before this?

Cheers
Sam
2 days ago
·
#6339
Nevermind I found it in ltd_sellacious_addresses, it still thankfully sucessfully records the address so I can pass it onto our sellers.
Cheers
Sam
2 days ago
·
#6340
I would still like to know when this update will fix this though?
If it is going to be a while, I might do some more digging and fix it myself if it is relatively straightforwards.
Hi,
For invoice and email you can use shortcode %ST_FULL_ADDRESS% and %BT_FULL_ADDRESS% for shipping and billing address.

Please follow this doc https://www.sellacious.com/documentation-v2#/learn/settings/address-presets
and reach me on live chat if still not working.

Thank You.
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