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On my site shedfarm.com when I attempt to access the Sellacious component from the backend I get a blank white page. I'm quite sure that this is because I have not yet updated to the latest version of the component however when I do update, all of the items in my catalog disappear and I have to do a compete site restore from backup to get them back. Also when I do the update I get the template conflict again so the entire site loses parts.

I'm not sure how to proceed and looking for some guidance.... it feels like I need to start the site over from scratch and use a different template (not Rocket Theme maybe) and re-enter all of my items...but I really don't want to do that.
Replies (4)
Abhishek Agrawal Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Gath, which sellacious version are you using?

which other extensions are installed on your website? can you DM us your server and Joomla super admin access? so that we can have further look?


-Abhishek
T. Gath Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Thank you for your prompt reply .. So the installed version is 1.4.7. I have a Rocket Theme template installed, Flexicontact Plus ... and that's about it. I will DM access as well.. Thanks!
Attachments (1)
T. Gath Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Sorry ...I don't see how to DM you ... Can you point me in that direction please? :)
Abhishek Agrawal Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Gath, I am afraid there is no direct way of upgrading from 147 to latest sellacious version, we (support team can upgrade it for you) do you have any support plan active?

you can click on my name top right message icon on my profile page you can DM me.
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