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Hi
I am getting the following error when trying to import products or categories:
Error: Call to undefined method SellaciousImporterCli::setHeader(): Call to undefined method SellaciousImporterCli::getName()

Please help urgently as I have a client waiting for her products

thanks
Replies (7)
Vijaya Sharma Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello David,

For importer and cache, CLI should be enabled. Please contact your server support to enable the CLI and try again. This should be fixed after that.

If it still exists, let me know.

Thanks & Stay Safe
David Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi
Do you mean the terminal? Not quite sure what you mean by CLI? Not, i assume WP-CLI ? this is a Joomla installation?

thanks
David Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
I have just checked with my support team, and CLI is already enabled, so this has not resolved the issue.

thanks
David Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Also, please be aware that updating the package with anything causes it to fail completely, and your web install still doesnt work
Vijaya Sharma Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello David,

Can you share the CSV and site details so we can take a look?

Thank You & Stay Safe
David Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi
The above error was resolved, but as I already posted,(Was online with your support as well), we are unable to do an import of products. It fails with errors and nothing happens.

This is CRITICAL to resolve asap please as my client is getting furious that we cannot complete her website!

thanks
References
  1. https://juliacastelli.appzoola.com/
Vijaya Sharma Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello David,

Can you share the server details, where files and database are?

Please check the importer documentation as well as the requirements documentation.

https://www.sellacious.com/documentation-v2#/learn/basics/system-requirements

https://www.sellacious.com/documentation-v2#/learn/import/import-products

Thank You & Stay Safe
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