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  Saturday, 16 January 2021
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Installed and re-installed via the web (2nd part gives 404 ) and via download. Seems to install OK until come to click on Product Catalogue and get Warning "Cache storage database not found for products. You may need to rebuild the cache first." Done the rebuilding and Auto-fix but the same message remains. Can you point me into a direction to resolve this please.

Thanks
8 months ago
·
#5502
Hi,
Please make sure your system is fulfilling these requirements https://www.sellacious.com/documentation-v2#/learn/basics/system-requirements
and php executable cli is enabled on your server.
After that rebuilt cache, it will work.
If still not work let me know on live chat.

Thanks
4 months ago
·
#5828
Hello Indresh, I have same problem. As far as I can see, the system satisfy all the requirements given on referred link, and php-cli is installend and enabled. Looking in the file tmp/s-cache-xxx.log, following report is given (I changed to xxx for security):

***
Sellacious Cache Cli
============================
Cache build starting...
Initializing cache rebuild…
Running products cache rebuild…
========= ERROR ===================
could not find driver

/home/xxx/public_html/libraries/sellacious/objects/Sellacious/Cache/Storage/Sqlite/SqliteCacheStorageBuild.php : 363

#0 /home/xxx/public_html/libraries/sellacious/objects/Sellacious/Cache/Storage/Sqlite/SqliteCacheStorageBuild.php(363): PDO->__construct()
#1 /home/xxx/public_html/libraries/sellacious/objects/Sellacious/Cache/Storage/Sqlite/SqliteCacheStorageBuild.php(338): Sellacious\Cache\Storage\Sqlite\SqliteCacheStorageBuild->openSqliteDatabase()
#2 /home/xxx/public_html/libraries/sellacious/objects/Sellacious/Cache/Storage/Sqlite/SqliteCacheStorageBuild.php(77): Sellacious\Cache\Storage\Sqlite\SqliteCacheStorageBuild->createTemporaryStorage()
#3 /home/xxx/public_html/libraries/sellacious/objects/Sellacious/Cache/Builder/ProductsCacheBuilder.php(69): Sellacious\Cache\Storage\Sqlite\SqliteCacheStorageBuild->initialise()
#4 /home/xxx/public_html/sellacious/cli/sellacious_cache.php(133): Sellacious\Cache\Builder\ProductsCacheBuilder->build()
#5 /home/xxx/public_html/sellacious/cli/sellacious_cache.php(78): SellaciousCacheCli->start()
#6 /home/xxx/public_html/libraries/src/Application/CliApplication.php(143): SellaciousCacheCli->doExecute()
#7 /home/xxx/public_html/sellacious/cli/sellacious_cache.php(162): Joomla\CMS\Application\CliApplication->execute()
#8 {main}
========= ERROR ==================
Product output cache deleted.

Cache finished.
EOF
***

Looks like a driver is missing or unavailable, do you know what the problem could be?

kind regards,
Isak
4 months ago
·
#5832
HI, pls check your php information it should be something like this

https://www.sellacious.com/community-support?controller=attachment&task=download&tmpl=component&id=1013

thanks.
1 month ago
·
#6095
I have this problem too and I have not found a solution yet. Here is the temporary home page:

https://vps15082.inmotionhosting.com/~red3surf/

We have litespeed cache on our server, but I have disabled it for the above site. I don't know what else to check for.
1 month ago
·
#6096
Hi, Vincent Mross
Have you tried making product cache?
If not please make product cache from sellacious backend.
Follow this documentation https://www.sellacious.com/documentation-v2#/learn/how-to/how-to-rebuilt-cache

Thanks.
1 month ago
·
#6107
Hi, Vincent Mross
Have you tried making product cache?
If not please make product cache from sellacious backend.
Follow this documentation https://www.sellacious.com/documentation-v2#/learn/how-to/how-to-rebuilt-cache

Thanks.


Hundreds of times, yes.

Are there any logs or other data I can generate that might help you figure it out?

Thanks
Vince
1 month ago
·
#6108
Hi,
Yes, pls send me latest cache log which can be found in /tmp folder of root where you have installed sellacious.
Look for file named s-cache-xxxxx.log.
Thanks.
1 month ago
·
#6117
Hi,
Yes, pls send me latest cache log which can be found in /tmp folder of root where you have installed sellacious.
Look for file named s-cache-xxxxx.log.
Thanks.


OK here you go.
Thanks!

p.s. I had to zip the log file because .log files are not supported :-/
1 month ago
·
#6121
Hi,
I'm unable to download the file.
Kindly reach me on live chat support and i will look into the issue.

Thanks.
1 month ago
·
#6134
Hi,
I'm unable to download the file.
Kindly reach me on live chat support and i will look into the issue.

Thanks.


I can't find how to do that. I clicked on your name but it took me to a page where I could find no way to contact you directly.

Here is the content of the log file, maybe this will help.


Error: Call to undefined method SellaciousCacheCli::setHeader(): Call to undefined method SellaciousCacheCli::getClientId()


Hope this helps!
1 month ago
·
#6140
Hi,
Php executable cli is not enable on your server, kindly ask your server provider to to so.
Once enabled your will not get error in cache log

Thanks.
4 weeks ago
·
#6160
Hi,
Php executable cli is not enable on your server, kindly ask your server provider to to so.
Once enabled your will not get error in cache log

Thanks.

Thanks for the reply, but I also manage the server and have Sellacious running fine without this error on another domain. Both are running Php 7.3 with the same settings.

One difference I can think of is that I have not yet set the name servers for the red3surf.com domain, so I have no SSL set up yet for that domain and I am temporarily using the server's URL for access. On the other site I have a valid SSL in place.

Any more ideas?
4 weeks ago
·
#6161
Hi,
I don't think thats the issue. The log you have send is clearly showing that php cli is not enabled.

Thanks
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