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  Wednesday, 04 August 2021
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Fresh sellacious install doesn't let me access "your messages" as the super user, only appears:

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2 years ago
·
#6079
hi,
pls tell what sellacious verion is on your site.
also can you give exact steps by which you got this error

thanks.
2 years ago
·
#6082
the version i have installed is 2.0.0-beta1, and its a fresh install so the basic steps
2 years ago
·
#6083
HI,
on checking in 2.0.0-beta1 the error was not found when we visit "your messages" menu.
Try fresh installing quickstart package from here https://www.sellacious.com/~sellacious/download and let me know if still you get the error.

thanks
2 years ago
·
#6093
I did a whole new install in the testing server, i dont get that message anymore, now i get whats seen in the screep cap.
I think the problem starts when i update joomla to Joomla ‎3.9.28

Is there a way to re-activate after updating the joomla version?
2 years ago
·
#6098
Hi, i'm unable to get your issue which you want to show me on your screen capture. Its just a blank page.

Kindly mark this issue resolved and describe the issue in a new forum post.

thanks.
2 years ago
·
#6103
The blank page isnt the problem, its working correctly there.
i did the joomla update and its still working on the testing install, so i dont know why it isnt working in the production install.

I can make another post if you prefer
2 years ago
·
#6104
Hi,
No need to make another post if its working correctly.
I thought you are showing another issue in screenshot.

Thanks.
2 years ago
·
#6105
It isn't working correctly. It works only on a fresh install but I have a really customized install that isn't working and would like to fix it.

What can I do to make it easier for you to help me? Thanks a lot.
2 years ago
·
#6109
Hi,
Please check access settings of your messages menu in joomla backend.
If that is ok then other option you can try
to update your sellacious by downloading core and extended package from here https://www.sellacious.com/p/core/sellacious
Follow the doc https://www.sellacious.com/documentation-v2#/learn/installuninstall/updating-sellacious
Thanks.
https://www.sellacious.com/community-support?controller=attachment&task=download&tmpl=component&id=1054
2 years ago
·
#6113
I dont think it can be permissions problem anymore, as im logged as the super user and still cant acces.
2 years ago
·
#6114
Im having problems updating the sellacious version.
2 years ago
·
#6123
Hi,
please update it by upload method.
i have updated the documentation, have a look again.

thanks
2 years ago
·
#6131
thats the i way i updated on 2 different installs, got that error and it messed up a lot of things like the header.
2 years ago
·
#6132
Hi,
Kindly follow step 6 carefully in upload method and you will not get 404 error which you send previously.

Thanks
2 years ago
·
#6145
I did the upload method and still can't get a functioning update
2 years ago
·
#6147


Here's a video showing exactly my problem. Notice it's a FRESH install no changes at all. And it breaks messages saving ANY change in the backend configuration.
2 years ago
·
#6148
Hi,
I can't find this issue from this short video, can you make a logger video starting from installation till you get this issue.

Thanks
2 years ago
·
#6184
Here i made a video showing the whole configuration and showing the problem, and the sellacious update is still breaking my installations no matter how i do it.
2 years ago
·
#6185
Hi,
Do not just refresh the page because when you save the global configuration many parameters of your marketplace get changed.
This is not an error but a message that you are not eligible to use seller-buyer chat feature.
You have to enable Messages in Frontend feature in Settings->Global configuration->Premium Settings in order to continue using this feature.
NOTE: This a premium feature and available to premium plans only.

Hope this helps
Thank You
2 years ago
·
#6187
ok im sorry i didnt know that. thanks
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