Stripe Connect Plugin reverting and stopping customers from adding their details

Premium Support

S R

Thursday, 30 September 2021

6 Replies

2.3K Visits

Hi,

My stripe is still not working correctly. My Stripe connect is setup to allow users from a variety of countries to add their payment systems, but when onboarding through your plugin, it does not allow anyone who isn't in the US.
This means no non-US business can add their details, which happens to be all of the sellers who just tried to add themselves.

Can you please advise on how to fix this?! I have contacted stripe and they assure me it is an incorrect integration causing it, I am not sure what is causing it, but would very much like to resolve it as soon as possible as I had tomorrow earmarked as launch date, but this is holding us up!

See attached photo

Indresh Maurya

2 years ago

#6303

Accepted Answer

HI, as i said we are implementing config which will allow the shop to do so.
I will inform you when its done.

Thanks

Indresh Maurya

2 years ago

#6294

Hi,
We have added a temporary fix for it you can do it by yourself, we will provide a config for it in next version.
pls follow the doc https://www.sellacious.com/learn/plugins/stripe-connect#seller-express-onboarding

Pls test onboarding fresh seller after applying this fix.
Let me know if still facing the issue
Thanks

S R

2 years ago

#6298

Hi Indresh,
I've made the alterations in the doc, not yet tested, but wondered how one might therefore go about allowing if there is multiple countries required to be allowed? I have some venders from non UK countries as well as some from UK.