This is happening almost every day to me, when the Stripe plugin makes a succesful transaction and Sellacious marks the order as Failed. When that happens, the order does not show up in my orders, because Sellacious only lists successful orders. This bug needs to be addressed as soon as possible, I keep losing successful orders.
I have included a screenshot of a failed transaction. As you can see from the screenshot, Sellacious sends an email to me, the email says that this transaction has failed, but it also says that it was approved and finalized, which means Stripe successfully processed the payment.
Please fix this as soon as possible.
I have included a screenshot of a failed transaction. As you can see from the screenshot, Sellacious sends an email to me, the email says that this transaction has failed, but it also says that it was approved and finalized, which means Stripe successfully processed the payment.
Please fix this as soon as possible.
Accepted Answer
Hello Tim,
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
Hello Tim,
Please try the link given below and if you're still unable to open it, inform us.
https://www.sellacious.com/dashboard/downloads
Thank you
Please try the link given below and if you're still unable to open it, inform us.
https://www.sellacious.com/dashboard/downloads
Thank you
I cannot download it from the website. My dashboard download link is giving me a 404 page not found, this is the URL https://www.sellacious.com/dashboard-alias/downloads
My only option is to buy it again right now.
My only option is to buy it again right now.
Hi Tim,
The updated version 1.1.3 of the plugin is live now and you can download it from our website. You can ignore the beta version now.
Thanks.
The updated version 1.1.3 of the plugin is live now and you can download it from our website. You can ignore the beta version now.
Thanks.
Hi Tim,
The Stripe plugin is being tested and is expected to release till Wednesday July 11, 2018.
We understand that it is critical to your business. Therefore, we are providing you the current beta build of the same. You can test this on a staging copy of your website. If you find it working correctly then you can install it on your live site.
Please be aware that it is not yet released and tested by us, so it is advised that you do not install it directly on your live site without testing on a copy.
Hope this helps.
Thanks,
The Stripe plugin is being tested and is expected to release till Wednesday July 11, 2018.
We understand that it is critical to your business. Therefore, we are providing you the current beta build of the same. You can test this on a staging copy of your website. If you find it working correctly then you can install it on your live site.
Please be aware that it is not yet released and tested by us, so it is advised that you do not install it directly on your live site without testing on a copy.
Hope this helps.
Thanks,
Hello Tim,
Sorry for the inconvenience you're having with the stripe plugin.
The issue you reported, is fixed now. Stripe plugin is in the test mode and will be released soon. We'll inform you once it's done.
Thank you
-Vijaya
Sorry for the inconvenience you're having with the stripe plugin.
The issue you reported, is fixed now. Stripe plugin is in the test mode and will be released soon. We'll inform you once it's done.
Thank you
-Vijaya
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