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Paypal Standard checkout works payment is recieved but sellacious reports unsuccessful, please see attachments.

Have I configured something wrong?
Attachments (2)
Replies (13)
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Stuart,

Can you tell me the sellacious version you're using? And also can I know which PayPal you're using? PayPal standard or PayPal Pro?

-Team Sellacious
Team Sellacious
Stuart Harper Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
version 1.6, paypal standard.

Cheers
Stu
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Stuart,

I'm unable to recreate this error on my end. Can you send me your site link and credentials through DM? Also please tell me the steps and configuration you did. That'll help us to know the issue.

Thank You
-Team Sellacious
Team Sellacious
Stuart Harper Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
PM Sent.

Thank you.
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Stuart,

I made payment through sandbox mode and it is working on your site. Can I know the steps you followed?

Thank You
-Team Sellacious
Team Sellacious
Stuart Harper Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
from a customer point of view, add an item to basket and follow the checkout process, as per the images paypal completes (in a live environment) the order and processes the payment but sellacious fails to see the successful transaction.
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Stuart,

I have checked it on Sandbox mode. Can you show me on live mode? We can share the screen. As to know the solution I'll have to see this issue.

Thank You
-Team Sellacious
Team Sellacious
Stuart Harper Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
let me know when is best for you.
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Stuart,

We can have this session today if it's ok. We're available on live chat from 9:00 AM to 6:00 PM. Please contact us on live chat when you're available.

Thank You
-Team Sellacious
Team Sellacious
Arshad Hussain Accepted Answer Pending Moderation
  1. Replied more than a month ago
  2. #Permalink
Hi Vijaya,
I m also facing the same problem. Did you find its solution?
Thanks & Regards,
Arshad
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied more than a month ago
  2. #Permalink
Hello Arshad,

This is error occurs when a user doesn't return to Sellacious by clicking on the 'Return Merchant', as it is important for sellacious to know that payment completed.

If this error still persists after the above explanation, let me know.

I hope this helps.

Thank You
Team Sellacious
Arshad Hussain Accepted Answer Pending Moderation
  1. Replied 4 weeks ago
  2. #Permalink
Thanks Vijaya!
I am able to fix this problem by turning off Auto return for website payments in my Paypal account.
But, there is also Payment data transfer (optional) which has Identity token. If we put this identity token in our site, then the fix will also work on keeping the Auto return for website payments On.
Can you help us to locate where we can put this Identity Token.

Thanks & Regards,
Arshad
Vijaya Accepted Answer Pending Moderation
Team
  1. Replied 3 weeks ago
  2. #Permalink
Hello All,

You can Download PayPal Pro for free from https://www.sellacious.com/p/sellacious-extensions/payment-plugins/paypal-pro. This PayPal plugin has the feature you want with PayPal standard already.

I hope this helps.

Thank You
Team Sellacious
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