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  Saturday, 17 October 2020
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hi guys!
hope everything is good for all!
I have a joomla 3.9.22 installed.
My database server is Mysql 5.7, with SQlite 3.28.0
The php version 7.3
I have started the installation from SQuickv2-Quickstart_v2.0.0-beta1.zip.
Everything seems ok with Sellacious 2.0 beta 1 (aparently).
After updating to 2.0 beta 3 (as is indicated at the instructions https://www.sellacious.com/documentation-v2#/learn/installuninstall/updating-sellacious) all products dissapears and this message appears:

Warning The products cache is outdated. You need to rebuild cache once after sellacious has been updated to a new version.

After rebuilding (cache button of the panel) those TWO messages appears:


Success The cache rebuild finished.
Warning The products cache is outdated. You need to rebuild cache once after sellacious has been updated to a new version.

and... no list of products, no buttons for managing...

Any idea about it? how can I get it to work?
Thanks a lot!!
Viridic
12 months ago
·
#5195
Hi,
Please check/send for any error in the cache log, you can find it in tmp folder.

Thanks.
12 months ago
·
#5197
Hi Indresh !

please see below the log. It appears at this path: mercados/administrator/logs/errors-2020-10-17.log


#<?php die('Forbidden.'); ?>
#Date: 2020-10-17 00:58:56 UTC
#Software: Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

#Fields: datetime priority clientip category message
2020-10-17T00:58:56+00:00 CRITICAL (hidden IP) error Uncaught \Throwable of type Exception thrown. Stack trace: #0 /usr/home/viridicarium/www/mercados/libraries/src/MVC/Controller/BaseController.php(621): Joomla\CMS\MVC\Controller\BaseController->getView('login', 'json', 'loginView', Array)
#1 /usr/home/viridicarium/www/mercados/sellacious/components/com_login/controller.php(42): Joomla\CMS\MVC\Controller\BaseController->display(false, NULL)
#2 /usr/home/viridicarium/www/mercados/libraries/src/MVC/Controller/BaseController.php(710): LoginController->display()
#3 /usr/home/viridicarium/www/mercados/sellacious/components/com_login/login.php(21): Joomla\CMS\MVC\Controller\BaseController->execute('')
#4 /usr/home/viridicarium/www/mercados/libraries/src/Component/ComponentHelper.php(402): require_once('/usr/home/virid...')
#5 /usr/home/viridicarium/www/mercados/libraries/src/Component/ComponentHelper.php(377): Joomla\CMS\Component\ComponentHelper::executeComponent('/usr/home/virid...')
#6 /usr/home/viridicarium/www/mercados/sellacious/includes/libraries/application.php(206): Joomla\CMS\Component\ComponentHelper::renderComponent('com_login')
#7 /usr/home/viridicarium/www/mercados/sellacious/includes/libraries/application.php(251): JApplicationSellacious->dispatch()
#8 /usr/home/viridicarium/www/mercados/libraries/src/Application/CMSApplication.php(196): JApplicationSellacious->doExecute()
#9 /usr/home/viridicarium/www/mercados/sellacious/index.php(43): Joomla\CMS\Application\CMSApplication->execute()
#10 {main}

Thanks a lot!

Viridic
12 months ago
·
#5200
Hi,
I need cache log which you can find in tmp folder. pls find latest file named "s-cache-202010.......log"

Thanks
12 months ago
·
#5201
Hi Indresh!
thanks for your cooperation.
I have looked for the file named as you mention, and also have asked for it to my hosting supplier/provider. He have searched by FTP, by SSH...but the file does not exist.
May it be it stored in the tmp folder from the joomla installation?
Do you think than I can re-create it if I make a new installation and upgrade it?
Is there any parameter or configuration detail to force the log file creation??
thanks again!
viridic
12 months ago
·
#5206
Hi,
If you got cache rebuilt success message so you must have that file in tmp folder. If we can access that i might tell you what is the cause of cache not being created.
You can try fresh installation. Pls make sure you fulfil these requirements https://www.sellacious.com/documentation-v2#/learn/basics/system-requirements

Thanks.
11 months ago
·
#5210
Hi,
I have made a new installation (SQuick...beta1, with joomla 3.9.16 to v2.0.0-beta3 with joomla 3.9.22)
The same problem appears: Products and inventory crashes, no data. No rebuilding cache, and no log files in tmp folder.
All parameters of hosting are Ok for the requirements.
Can you take a look?
thanks!!
11 months ago
·
#5211
Hi,
Please try with joomla version 3.9.20, our system is updated according that only. If still problem continue reach me on chat support i like to have a look if any backend configuration.

Thanks.
11 months ago
·
#5212
Hi Indresh,
I will try this option, and will keep you informed. Thanks!!
Do you know when will be sellacious fully compatible with joomla 3.9.22 and newers?
Is there a timeline for compatibilities with joomla 4?

have a nice day!
thanks,
viridic
11 months ago
·
#5215
Hi,
Our next beta release will be Joomla 3.9.22 compatible. Not sure about Joomla 4 in couple of moths, but we are working in that direction.

Thanks.
8 months ago
·
#5527
Have exactly the same problems. Am on 3.9.24... and no logs found either. Asked the provider as well.
8 months ago
·
#5530
Hi,
Can you share me this cache log file after rebuilding cache, If this file is not present there pls contact me on chat ASAP.

https://www.sellacious.com/community-support?controller=attachment&task=download&tmpl=component&id=987

Thanks
8 months ago
·
#5539
Like viridic I do not have any s-cache*file.

I tried to install more than once... you see that on the printscreen.

Regards
8 months ago
·
#5540
Hi,
Can you install a fresh quickstart somewhere and don't do anything else, just reach me on chat or give me admin/pass in private message. I will look into it.

Thanks.
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