Hi,
Please check/send for any error in the cache log, you can find it in tmp folder.

Thanks.

Hi Indresh !

please see below the log. It appears at this path: mercados/administrator/logs/errors-2020-10-17.log


#<?php die('Forbidden.'); ?>
#Date: 2020-10-17 00:58:56 UTC
#Software: Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

#Fields: datetime priority clientip category message
2020-10-17T00:58:56+00:00 CRITICAL (hidden IP) error Uncaught \Throwable of type Exception thrown. Stack trace: #0 /usr/home/viridicarium/www/mercados/libraries/src/MVC/Controller/BaseController.php(621): Joomla\CMS\MVC\Controller\BaseController->getView('login', 'json', 'loginView', Array)
#1 /usr/home/viridicarium/www/mercados/sellacious/components/com_login/controller.php(42): Joomla\CMS\MVC\Controller\BaseController->display(false, NULL)
#2 /usr/home/viridicarium/www/mercados/libraries/src/MVC/Controller/BaseController.php(710): LoginController->display()
#3 /usr/home/viridicarium/www/mercados/sellacious/components/com_login/login.php(21): Joomla\CMS\MVC\Controller\BaseController->execute('')
#4 /usr/home/viridicarium/www/mercados/libraries/src/Component/ComponentHelper.php(402): require_once('/usr/home/virid...')
#5 /usr/home/viridicarium/www/mercados/libraries/src/Component/ComponentHelper.php(377): Joomla\CMS\Component\ComponentHelper::executeComponent('/usr/home/virid...')
#6 /usr/home/viridicarium/www/mercados/sellacious/includes/libraries/application.php(206): Joomla\CMS\Component\ComponentHelper::renderComponent('com_login')
#7 /usr/home/viridicarium/www/mercados/sellacious/includes/libraries/application.php(251): JApplicationSellacious->dispatch()
#8 /usr/home/viridicarium/www/mercados/libraries/src/Application/CMSApplication.php(196): JApplicationSellacious->doExecute()
#9 /usr/home/viridicarium/www/mercados/sellacious/index.php(43): Joomla\CMS\Application\CMSApplication->execute()
#10 {main}

Thanks a lot!

Viridic

Hi,
I need cache log which you can find in tmp folder. pls find latest file named "s-cache-202010.......log"

Thanks

Hi Indresh!
thanks for your cooperation.
I have looked for the file named as you mention, and also have asked for it to my hosting supplier/provider. He have searched by FTP, by SSH...but the file does not exist.
May it be it stored in the tmp folder from the joomla installation?
Do you think than I can re-create it if I make a new installation and upgrade it?
Is there any parameter or configuration detail to force the log file creation??
thanks again!
viridic

Hi,
If you got cache rebuilt success message so you must have that file in tmp folder. If we can access that i might tell you what is the cause of cache not being created.
You can try fresh installation. Pls make sure you fulfil these requirements https://www.sellacious.com/documentation-v2#/learn/basics/system-requirements

Thanks.

Hi,
I have made a new installation (SQuick...beta1, with joomla 3.9.16 to v2.0.0-beta3 with joomla 3.9.22)
The same problem appears: Products and inventory crashes, no data. No rebuilding cache, and no log files in tmp folder.
All parameters of hosting are Ok for the requirements.
Can you take a look?
thanks!!

Hi,
Please try with joomla version 3.9.20, our system is updated according that only. If still problem continue reach me on chat support i like to have a look if any backend configuration.

Thanks.

Hi Indresh,
I will try this option, and will keep you informed. Thanks!!
Do you know when will be sellacious fully compatible with joomla 3.9.22 and newers?
Is there a timeline for compatibilities with joomla 4?

have a nice day!
thanks,
viridic

Hi,
Our next beta release will be Joomla 3.9.22 compatible. Not sure about Joomla 4 in couple of moths, but we are working in that direction.

Thanks.

Have exactly the same problems. Am on 3.9.24... and no logs found either. Asked the provider as well.

Hi,
Can you share me this cache log file after rebuilding cache, If this file is not present there pls contact me on chat ASAP.



Thanks

Like viridic I do not have any s-cache*file.

I tried to install more than once... you see that on the printscreen.

Regards

Hi,
Can you install a fresh quickstart somewhere and don't do anything else, just reach me on chat or give me admin/pass in private message. I will look into it.

Thanks.